Privacy Policy
This policy explains how Goods Arena handles personal information when you use our website, mobile experiences, marketplace and pawn-request services.
Effective: 5 September 2026
1. Information we collect
Depending on the feature you use, we may collect account details such as name, email address, telephone number and location; listing information and photographs; messages and support requests; pawn-request details; device, browser and security information; and records needed to operate and protect the platform.
2. How we use information
We use personal information to create and secure accounts, provide marketplace and pawn-request features, display listings, enable communication, respond to support requests, moderate the platform, prevent fraud and abuse, send service notifications, improve Goods Arena and meet legal or regulatory obligations.
3. Information visible to other users
Information intentionally included in public listings or seller profiles may be visible to other users. Account and privacy settings may control some profile information. Avoid placing unnecessary sensitive information in listing descriptions or images.
4. Sharing
We may share information with service providers that help us host, secure, communicate or operate Goods Arena, with another user where necessary for a feature you choose to use, or with authorities where disclosure is required by law or reasonably necessary to protect rights, safety and the platform.
Goods Arena does not sell personal information as a data-broker service.
5. Cookies and similar technology
Goods Arena may use cookies, local storage and similar technologies for sign-in, security, preferences, analytics and essential site functionality.
6. Retention and security
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, account administration, dispute handling, fraud prevention, legal obligations and legitimate business records.
We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
7. Your choices and rights
Subject to applicable law, you may request access to or correction of personal information, ask questions about how it is used, request deletion where appropriate, or object to certain processing. Some records may need to be retained for legal, security or dispute-resolution reasons.
8. Nigeria data protection
Goods Arena aims to handle personal information consistently with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023 where it applies.
9. Contact
Privacy questions or requests can be submitted through the Help & Support page.
