Refund & Dispute Resolution Policy

Goods Arena provides listing, discovery and communication tools. Unless a listing clearly states that Goods Arena is the seller, Goods Arena does not own the listed item and is not the merchant receiving payment for the buyer-seller transaction.

Buyers should inspect goods and confirm condition, ownership, price and collection or delivery arrangements before payment. Any refund relating to a transaction paid directly to a seller is primarily a matter between the buyer and that seller.

Where a user reports suspected fraud, material misrepresentation, a prohibited item or another breach of Goods Arena rules, Goods Arena may review the listing, preserve relevant platform records, contact the affected users, restrict accounts or listings, and take other reasonable platform-safety steps.

Goods Arena may facilitate communication, but cannot guarantee recovery of money paid directly to another user.

If Goods Arena directly charges a customer for a Goods Arena service, the applicable price and service terms should be shown before payment. If a paid Goods Arena service is not supplied as agreed, contact support promptly so the payment can be reviewed and, where appropriate, refunded or otherwise resolved.

An online pawn request is an initial request only. Goods Arena must physically inspect the item and agree final terms before any pawn transaction is completed. Where a completed pawn transaction is cancelled, redeemed or disputed, the written or accepted pawn terms for that transaction will govern alongside applicable law.

Use the Help & Support page and provide your account email, relevant listing or pawn reference, a clear description of the issue, dates, and any supporting evidence. Please do not send passwords, PINs or one-time passcodes.